“Dom na alpinista”, Vratsa city, is managed by the company “ALPIN PROPERTY GROUP” EOOD

“ALPIN PROPERTY GROUP” EOOD
Registration Number: 206216850
Address: Sofia city, postal code 1415, Vitosha district, “Mavrovets” Street No. 28

RESERVATIONS AND ACCOMMODATION

The management of “ALPIN PROPERTY GROUP” EOOD undertakes to ensure the use of services requested and paid by the client through online reservation in their full quantity and quality according to the information provided by the client through the reservation form including: client name, period, number of nights, number of visitors, price per night.

All client wishes, filled in the “Remarks” field in the reservation form, will be fulfilled when possible.

The hotel does not allow accommodation of persons under 16 years of age. For people aged between 16 and 18 years, accommodation is only permitted with an adult companion or with a notarized document from a parent/guardian giving their consent for accommodation and stay.

PRICES AND PAYMENT

The prices on the website of ALPIN PROPERTY GROUP EOOD include VAT, tourist tax, and insurance. The total amount payable by the customer is calculated automatically, depending on the number of days, the number of guests, and the current price offer for the respective period.

For online reservations, it is necessary to pay 100% of the total reservation amount at the time of reservation, no later than 14 days before the reservation date, by bank transfer, via debit/credit card or by the specified deadline after reservation by bank transfer.

“ALPIN PROPERTY GROUP” EOOD reserves the right to change prices and special offers on their website depending on demand and available vacant rooms at any given time. For already made, confirmed and paid reservations, the amount due does not change, regardless of any new price offers presented.

GUARANTEE DEPOSIT

Before accommodating the customer, the hotel requires a mandatory deposit of 1 (one) night’s stay, which serves as a guarantee for the use of additional services in the hotel, any damage caused, violations committed by the customer, etc. The deposit is made by pre-authorizing the customer’s credit or debit card through a POS terminal at the hotel reception, and the amount is blocked for the duration of the customer’s stay.

The pre-authorized amount is released by the hotel within the day of the client’s departure, when it is established that there are no shortages, damages, or violations committed by the guest, and no obligations for additional services used. The hotel’s findings must be made during or immediately after the completion of the guest’s stay, and the hotel has the right to be satisfied from the entire deposit or part of it, depending on the findings made.

The bank institution may require additional technical time to release the pre-authorized amount, for which the hotel assumes no responsibility for any delays in releasing from the account.

Notwithstanding the above, Hotel Dom na Alpinista reserves the right to seek compensation for any pecuniary and non-pecuniary damages in excess of the amount of the deposit.

CANCELLATIONS AND CHANGES TO RESERVATIONS

In case of cancellation, non-use, or change of an already paid online reservation by the customer, ALPIN PROPERTY GROUP EOOD will refund the amount paid upon request, charging the corresponding penalty:

Changes to reservations without penalty can be made up to 7 days before the date of accommodation.

Cancellation without penalty is permitted up to 7 days before the accommodation date.

When changing or canceling after this deadline, a penalty equal to the price of the first night is charged.

When returning a paid amount, all differences in conversion (bank fees and other charges) shall be charged to the client. The refund of the amount is made within a 14-day period from the start of payment, and amounts are refunded directly and only from the bank account from which they were received.

TYPES OF PAYMENT

Settlement can be made in 2 different ways:

1. Payment by bank transfer
Payment of the reservation can be made by bank transfer to the following bank account in Euro and BGN:
COMPANY: ALPIN PROPERTY GROUP
BANK: Post Bank
SWIFT / BIC: BPBIBGSF
IBAN in BGN: BG89BPBI88981032818601
All bank fees and transfer costs are at your expense.
For payments made by bank transfer to an account in euros, the amount of the reservation is calculated at the BNB fixed exchange rate of 1 euro = 1.95583 leva.

2. At the hotel reception of “ALPIN PROPERTY GROUP” EOOD

Payment at the hotel is possible only upon reservation at the location in cash or euro, according to the current exchange rates of the reception, in case of available free accommodation for the respective period

IMPORTANT!

If the reservation is not paid within the specified deadline, it will be automatically canceled from the reservation system, of which you will be notified by email.

REFUND OF AMOUNTS

In case the client cancels the reservation at any later subsequent conditions, it will not restore the amount through the payment method used, which is the payment method used during the reservation.

Amount returned by bank card or bank transfer, may be made only through the bank card or bank account used for the payment. Any bank fees for such transactions are borne by the client.

RIGHTS AND OBLIGATIONS OF THE PARTIES

ALPIN PROPERTY GROUP EOOD undertakes to provide the customer with the full scope of services requested and paid for by the customer.

ALPIN PROPERTY GROUP EOOD shall not be liable for damages caused by the actions of third parties

or partial services by fault of the client shall not be refunded.

The client assumes responsibility to comply with the “Accommodation Terms and Conditions” and “Guest Privacy Policy” of the hotel and agrees to comply with all the rules and obligations listed in the documents. All disputes regarding material damage to the hotel are borne by the client.

“ALPIN PROPERTY GROUP” EOOD reserves the right to change the information on this website and the general conditions at any time.

If the client makes a reservation, the client considers that the client is acquainted with the present general conditions and is subject to them. Reservations are received by telephone, email or through our website and are considered to be a contractual relationship. The submitted information is considered to apply the general terms and conditions for accommodation in the hotel.

For any disputes and legal issues not covered by the present general conditions, the accommodation conditions, the privacy policy, as well as arising from the use of the website domplaj/pinista.bg, are governed by the laws and regulations of the Republic of Bulgaria.