The following accommodation conditions apply to alldirected reservations from guests of the hotel “House of the Alpinist” and the provision of additional services in the hotel.

Accommodation conditions are an integral part of reservations for accommodation and provision of additional services. Before proceeding to make a reservation application and/or modification of reservation, any person is required to acquaint themselves with the present Conditions in “Dom na alpinista”.

Accommodation and room release

Check-in at the hotel “Dom na alpinista” is from 15.00 h.

Early check-in is possible upon availability and subject to prior payment.

The check-out time from the hotel is until 12:00 h. Any checkout after this time will result in overnight fees at the hotel and payment obligations for additional payment.

Upon arrival, guests are required to provide valid identification—an ID card, valid international passport, or credit or debit card—in order to provide a deposit via POS terminal authorization.

In case of early checkout and release of the hotel room, the guests of the hotel shall return the keys. In case of non-payment of paid fees during the stay, a surcharge will be charged at the rate of one night.

Room Cleaning

Daily room cleaning is performed, except in cases where guests do not wish cleaning.

Pets

Pets are not allowed on the territory of the hotel “Dom na alpinista”.

Smoking

On the territory of all rooms of the hotel “Dom na alpinista” smoking is not allowed, except on the terrace of the respective place. In violation of this rule, the Client is charged a fine of 293.38 BGN (150 euro).

Event Management

“Dom na Alpinista” has the right to host events on the hotel premises, subject to prior agreement with the hotel manager.

“Dom na Alpinista” has the right to conduct events on its territory. The duration of the event, the number of participants, the number of necessary rooms for accommodation of participants in the event, the number of parking spaces required, special services and special requirements requiring advance preparation, etc.

All requests are sent to the reception email – reception@domnaalpinista.bg

When a written request is received for group accommodation reservations (minimum 10 people) during the organized event, the hotel will provide an individual offer with individual payment conditions for the specifically organized event.

All conditions, reservations, specifications, obligations and rights of both parties are described in a contract between the hotel owner and the event organizer
the event.

Hotel property

Hotel guests are obliged to treat the hotel property with the care of a good owner.

Prohibition is placed on furniture and items, possession of the hotel, by the guests.

Costs for repair or maintenance of any damage or breakage in the facilities of “Dom na alpinista”, tight fastening, as well as in the common areas caused at the time of the stay, are charged to the responsible persons staying in the hotel as if the room was occupied by them, with the responsible persons being subject to taxation at the rate of the property value predetermined.

Minimum Age for Accommodation

The hotel does not allow accommodation of persons under 16 years of age. For people aged between 16 and 18 years, accommodation is only permitted with an adult companion or with a notarized document from a parent/guardian giving their consent for accommodation and stay.

Bringing food and alcohol

It is forbidden to bring food and alcohol purchased outside the hotel into the hotel.

Unregistered guests at the hotel

Entry is allowed to unregistered persons, unregistered in the hotel, only in the lobby and restaurant. Keys and cards will not be provided for access to the room to persons not registered with the hotel staff. The hotel is not responsible for unregistered persons staying in the hotel.

Fire Safety

These fire safety rules are mandatory for the guests and guests of the hotel and for the prevention of dangerous situations for the flora and fauna of the natural park “Vracan Balkan”.

It is forbidden to use candles, any type of candle for cooking, including but not limited, it is not allowed to use fireplaces, stoves, braziers, kerosene lamps, barbecues, gorniki, alcohol burners or other items, planned for cooking.

Open fires, lamps, when used for lighting and seen as a fire hazard should not be used in the hotel and on the adjacent areas.

Guests of the hotel must comply with all fire safety rules in the hotel and must not violate them and must provide assistance to the implementation of fire prevention.

In case of breach of any fire and safety rules, a fine of 488.96 BGN (250 euro) will be imposed on the offender. If the property of the hotel is damaged, the guest is liable to cover the cost of the damage to the property and items.

Bringing Weapons

The hotel forbids the guests of the hotel to carry weapons, firearms, weapons, knives, trimmed or sharp objects and weapons of any kind on the territory of the hotel. Guests who violate these rules will be asked to leave immediately from the hotel and are liable to pay to help with the hotel’s emergency room.

Luggage storage

The hotel does not store luggage.

Lost Items

The hotel is not responsible for loss or theft of jewelry, valuables, money.er items of guests.

In case of finding forgotten items belonging to a guest, the hotel shall immediately notify the owner, if known. Forgotten items shall be stored at the hotel for 1 month from the date of their discovery. After this period, the hotel shall hand over the items to the competent authorities. Any storage of medicines and drugs in the guest’s possession is their direct responsibility.

Food products are not stored.

Conditions for using photos and video material

The use of photos and video clips directed in the hotel for commercial purposes is not allowed, except for specifically requested sources from the hotel. If photography is not allowed, the hotel reserves the right to request the guest to comply with the rule to stop illegal commercial filming trade as a member of the legal system.

Parking

The hotel has a limited number of parking spaces, and it is not possible to reserve a parking space in advance.

The hotel is not responsible for damage caused to the vehicle, damaged property of the Guest, caused by third parties, natural disasters such as earthquakes and other circumstances beyond the control of the hotelier.

The price of the overnight stay includes the use of 1 parking space for each room, with hotel guests providing the registration number of the car for which they wish to use the parking space at the reception desk upon check-in. If the Customer wishes to use more than one parking space, the Hotelier shall provide such a space only at its discretion and availability,
for a fee.

No use is allowed to the hotel parking from persons who are not registered or do not use the services of the hotel/ restaurant.

Noise Level

Strong and loud noises are not allowed on the territory of the hotel to be made by guests of the hotel, including loud music, singing, etc. If there is a breach of this rule a notification for disruptive conduct will be sent. If the guest does not comply with the warning, the guest will be asked to leave the hotel immediately and will be obliged to pay any potential damages caused to

It is forbidden to gather in the corridors and public areas of the hotel between midnight and 6 a.m. so as not to disturb the hotel guests.

Guest Responsibility

The guest will be responsible for any loss or damage to hotel property caused by themselves, their guests or any person for whom they are responsible. Damages discovered after leaving the rooms will be subject to full reimbursement according to the stipulated penalty by the person who caused them.

Registered guests are responsible for the activities of all guests, accompanying them.

Guests are required to comply with all the rules and behavioral norms during their stay at the hotel. Management has the right to search from all guests to ensure the rules are complied with or to stop causing other areas of the hotel whenever necessary, in case of violation of the rules and conditions established in these rules.